Highly motivated and detail-oriented ERP Operations & Support Specialist to manage the daily operations, support, and continuous improvement of our PAL ERP system, with a focus on maritime. This role involves managing PMS-related projects across the fleet, ensuring consistency and efficiency, and working closely with internal teams and ERP vendors to ensure smooth system performance. Hands-on experience with ERP systems (preferably PAL), a solid understanding of planned maintenance in maritime operations, and strong interpersonal skills to lead user training, documentation, and system implementation projects. A service-driven mindset, analytical thinking, and excellent communication skills are key to success in this position.
Job Responsibilities:
Oversee the daily operations, support, and maintenance of PAL ERP modules including:
Planned Maintenance System (PMS)
QHSE
Voyage
Drydock
Data Library
Conduct quality assurance and resolve implementation challenges related to PMS; ensure uniform structure and efficient database management across the fleet.
Oversee the implementation of PMS database of new vessels.
Deliver training for seafarers and office personnel to ensure effective system usage.
Liaise with ERP software vendor to align product enhancements with company needs.
Perform QA testing of new functionalities and oversee smooth rollouts.
Participate in QA for internally developed BI tools and support data analysis initiatives.
Create and maintain user manuals and documentation for ERP modules.
Generate reports as required for senior management.
Utilize issue tracking tools like Jira and Service Desk to resolve technical problems efficiently.
Requirements:
Experience with ERP systems, preferably PAL.
Sailing experience will be an additional advantage.
Strong understanding of PMS and marine operations.
Experience with training, documentation, and user support.
Proficient in project management and helpdesk platforms.
Analytical mindset with a strong focus on quality and detail.
Excellent communication and interpersonal skills.
WHAT YOU BRING:
ERP Implementation
Great interpersonal skills
Training and Development
Very high service consciousness.
Responsible, diligent & independent.
Discretion, loyalty, and reliability.
English at a very good level, speaking, and writing.
24/7 Availability.
* Please note that only shortlisted candidates will be notified.
