IT Vessels & User Support

WHAT YOU’LL DO?

• Provide IT support to office users and onboard vessels.  

• Manage Service Desk tickets, emails and other support requests.  

• Resolve incidents and service requests according to the company’s IT service levels and procedures.  

• Install, configure and maintain computers, peripherals, software and business applications.  

• Monitor and troubleshoot computer systems, networks and connectivity.  

• Repair or replace IT equipment when required.  

• Prepare computers, access permissions and user accounts for new employees.  

• Support employee onboarding and offboarding processes.  

• Train users on company systems, cybersecurity awareness and IT best practices.  

• Maintain an accurate IT asset inventory.  

• Maintain technical documentation, support procedures and knowledge-base articles.  

• Participate in IT projects and technology implementations.  

• Coordinate with external vendors and service providers when required.  

• Visit company vessels to provide onsite support when necessary. 

WHAT YOU’LL NEED?

• At least three years of experience in end-user and remote IT support.  

• Good knowledge of Microsoft 365, Windows and Office applications.  

• Basic networking knowledge, including TCP/IP, Wi-Fi and VPN.  

• Experience with Active Directory, Entra ID or Intune is an advantage.  

• Maritime IT experience is an advantage.  

• Good written and spoken English.  

• Strong service orientation, reliability and ability to work independently.  

• Willingness to provide occasional after-hours support for urgent incidents. 

* Please note that only shortlisted candidates will be notified.