Support and infrastructure Leader

WHAT YOU’LL DO?

• Key Responsibilities:
  • Team Leadership & Development:
    • Lead and mentor the IT support team, providing direction, support, and professional development opportunities.
    • Establish a robust IT support framework, including efficient helpdesk operations to ensure timely and effective resolution of IT issues for vessel and office users.
  • Service Management:
    • Implement and monitor key performance indicators (KPIs) to measure and improve support service levels.
    • Oversee the service desk system, ensuring efficient case management and resolution.
    • Analyze support cases to identify trends and areas for improvement.
    • Develop and implement an annual support plan based on analysis and user feedback.
  • IT Infrastructure Management:
    • Oversee the design, deployment, and maintenance of the company’s IT infrastructure, including servers, networks, storage, and cloud services.
    • Ensure the scalability, reliability, and security of IT systems to meet current and future business needs.
    • Develop and enforce infrastructure policies, procedures, and standards to ensure compliance and best practices.
    • Collaborate with the CIO to develop and execute an IT infrastructure strategy aligned with the company’s business goals.
  • Vendor & Budget Management:
    • Develop and maintain relationships with key technology vendors and service providers.
    • Negotiate contracts and service level agreements (SLAs) to ensure high-quality and cost-effective services.
    • Manage the IT infrastructure budget, including forecasting and cost control to ensure optimal use of resources.
  • Innovation & Technology Integration:
    • Identify and evaluate emerging technologies to drive innovation and operational efficiency.
    • Align technology initiatives with the company’s strategic goals and business objectives.
  • 24/7 Availability:
    • Ensure round-the-clock availability to address critical IT issues and emergencies, providing continuous support for vessel and office users.

WHAT YOU’LL NEED?

• Minimum of 5 years of experience in IT infrastructure management and support services.
• Strong technical expertise in IT infrastructure, including networks, servers, storage, virtualization, and cloud computing.
  Hands-on experience with NetApp storage solutions, VEEAM backup and replication, and VMware virtualization technologies will be considered as an advantage.
• In-depth understanding of IT security principles and practices.
• Proven project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Strategic thinker with the ability to align IT initiatives with business goals.
• A bachelor’s degree will be considered as an advantage.

WHO YOU ARE?

• Demonstrated leadership and team-building skills.
• Strong analytical and problem-solving abilities.
• High level of integrity and professionalism.
• Proactive and results-oriented approach.